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RILINK ILL Guidelines: RILINK ILL Guidelines

Please contact the OLIS Delivery Hotline at 574-9317 to report a delivery issue or problem.



RILINK members who become certified members of the LORI (Library of Rhode Island) Network may participate in resource sharing and interlibrary loan with other participating LORI members both within and outside of the RILINK network.

Before beginning the resource sharing and ILL process, it is important to become familiar with the roles and responsibilities of both RILINK and LORI membership. Please read below and review the linked document for more information. Please also review the LORI Standards and the LORI Interlibrary Loan Code on the OLIS website.

1. Check your Processing Needed page frequently…

2. Check your school’s RILINK email account regularly...

3. Track and submit your interlibrary loan statistics...

4. Follow the instructions for processing interlibrary loans...

5. Report problems or questions about interlibrary loans...

6. Comply with LORI Standards including annual certification...

The document linked below (RILINK ILL Guideline) contains detailed information for each of the above tasks. Please review it and print a copy for your reference.

Additional Resources

To request assistance with resource sharing and interlibrary loan issues, please send an email to the RILINK ILL Help Desk at Additional help may also be requested by contacting RILINK staff directly.

Please also review the information on the linked document below, which will be updated for 2015-2016 as time permits:

LORI ILL & OLIS ILL Clearinghouse

We must always exhaust all available copies within our own consortium before borrowing from other LORI libraries.

When desired titles (books, A/V, or articles) are not available from other RILINK member libraries, titles may be requested via interlibrary loan from other LORI member libraries

Please note: Depending on the option chosen below, LORI ILL borrowing may require an Ocean State Libraries (OSL) card and PIN. If no OSL card is available, contact the individual library directly to see if other arrangements can be made. 


Before proceeding, be sure to verify availability of titles before placing requests by searching the appropriate catalog. Then choose any one of the following LORI ILL options (choose Option 4 for direct delivery to school library locations):


OPTION 1. Contact your local public library directly to order desired items. (Requires OSL library card and PIN.) 

OPTION 2. Place a request directly through the OSL catalog using your own (or your patron's) Ocean State Libraries card. (Requires OSL library card and PIN.) 

Please note: LORI ILL items requested through Options 1 and 2 above can only be delivered to public libraries. School delivery is not available for the first two options.


OPTION 3. Apply for an OSL card for your school library through OLIS. Then use the OSL card to place the request in the OSL catalog. Requested items will be delivered to OLIS, which will forward the item through LORI Delivery to your school library. (Your library must be a LORI member library to use this option.)

OPTION 4. Submit the LORI ILL Request form. (Does not require OSL library card and PIN. Form is created and maintained by OLIS staff. RILINK staff cannot track the form. Form is to be submitted by library staff only. Do not direct patrons to submit the form.)

Submission of the LORI ILL Request form will generate an email to the potential supplying library/ies designated on the form. If the request is filled, the item/s will be delivered directly to the school library that submitted the form. If no response is received within 3 business days, please follow up with the supplying library directly to determine the status of the request. 

Please note: Unlike with the previous LORI ILL system (Relais), tracking of LORI ILL requests in RICAT is no longer available. After the LORI ILL item is received in delivery, please create a temporary record to check it out to your patron. Please contact RILINK Staff if you need further assistance.


Still can't find the title? Try the OLIS ILL Clearinghouse.

REVISED January 24, 2018