Interlibrary Loan

Each RILINK member library has been assigned a unique three-letter code, also referred to as a short site name. This code is used to create an email address that is used by OLIS to 

• disseminate important information about interlibrary loan and delivery
• troubleshoot problems
• contact the school library staff with important notices about LORI services and delivery.

ILL-related emails may also be sent to the school email address listed for you in the RILINK Directory. All email addresses associated with your school library should be checked regularly, including the RILINK email address. Please submit any changes to the Directory Update Form.

RILINK email account messages may be forwarded to the email address of your choice, as long as they are responded to in a timely manner.

Once forwarding is setup and verified as working, checking the RILINK email account is no longer needed. Please view the screencast on this page for more information. Google also provides instructions for setting up email forwarding here. 

Please note: if you forward email from your RILINK email account to the same email account listed in the RILINK Directory, you will likely receive duplicate RILINK listserv posts, since both the RILINK email account and the RILINK Directory email account are both automatically subscribed to the listserv. To request that your RILINK Directory email account be unsubscribed from the RILINK listserv, please complete the RILINK Help Request Form. 

Dedicated RILINK email accounts are assigned to RILINK member libraries, not to individuals. RILINK staff must be able to access these email accounts in the event of troubleshooting, absence, or changes in personnel. Therefore, please do not

• change the password assigned to the account

• activate a mobile number either for recovery or security

Thank you for your understanding and cooperation. If you are unable to skip these steps, please complete the RILINK Help Request Form.

If when logging into your library's RILINK email account you encounter a request to enter a phone number for verification, and you did not set this up yourself, please complete the RILINK Help Request Form and include your school library name and LORI code.